Read on these pages about how to complain and how the process goes
By complaining to the Board of Appeal for Holiday Homes (Ankenævnet for Feriehusudlejning), you explicitly consent to the secretariat, the Board of Appeal and the rental agency to receive the personal information included in the complaint form and the other documents of the case.
In order to process your case, the Board of Appeal needs to know your name, address and e-mail address as well as your bank account number (for possible repayment of the appeal fee).
The Board of Appeal treats your personal information with precaution and does not disclose your information to third parties. Your information will be forwarded only to the respondent (the rental agency), for them to comment on your complaint. In addition, your personal information will only be forwarded to the members of the Board of Appeal that will process the case.